Before you message us, three quick steps fix more than half of all problems:
- Restart the device (unplug it for 30 seconds, not just standby).
- Restart the router.
- Open the app again and try a different channel.
What should you tell us if it still fails?
Your device (for example “Fire TV Stick 4K”), the app (“TiviMate”), the channel or film, what you see (black screen, freezing, error message) and roughly when it started. A photo of the error helps. Contact details are on the contact page.
Everything in Fixes
- BufferingFix IPTV buffering and freezing: test your speed at the TV, move to 5 GHz or a cable, clear the app cache, change player and buffer, or report the server.
- Channel not workingFix an IPTV channel that won't play: black screen with sound, 'stream not found', a channel missing from the list, or all channels down after a server change.
- TV guide (EPG)Fix a missing or wrong IPTV TV guide (EPG): refresh it, link the guide URL, correct UK time after the clocks change, and match channels with no listings.
- Catch-upHow IPTV catch-up works: which channels support it, how to open it in TiviMate and Smarters, how far back it goes, and the free UK broadcaster apps.
- Parental controlsSet parental controls on IPTV: lock adult and other groups with a PIN in TiviMate, Smarters and IBO Player, hide groups, and ask for a family playlist.
- More screensHow screens work on an IPTV plan: one log-in on several devices, how many can stream at once, adding a screen mid-plan, and what happens if you go over.
- RenewingHow renewing works at IPTV UK: no auto-renewal, a WhatsApp reminder before your end date, keeping the same log-in, and switching term or screens.
- Subtitles and audioTurn on subtitles and change the audio language in IPTV apps, fix sound out of sync with the picture, and sort out no sound on some channels or films.