How do you reach us?
| Method | Best for | Reply |
|---|---|---|
| Trials, set-up, problems during a match | Usually within minutes, 9am to 11pm | |
| Billing, refunds, complaints, rights holders | Within one working day |
Use the buttons on any page to open WhatsApp with a message ready, or write to the email address shown in the footer.
What should you include?
Your username (never your password), the device and app, and what you can see on screen. A photo of an error message saves time.
How do complaints work?
Write to us by email. We acknowledge it within one working day and give a full answer within five. If you are not happy with the answer, you can take it further through Citizens Advice.
Are you a rights holder?
Please read our copyright page and email us with the details it asks for.